Delivery & Installation

We deliver and install globally. Your quotation confirms shipping, delivery and installation for your location before you order.

Your quotation and order confirmation give an estimated delivery window. It depends on whether items are in stock or imported to order, shipping schedules and customs clearance. We send updates at the key stages: order placed with the factory, shipped, cleared, and out for delivery.

If a delay comes up, we tell you as soon as we know and give you a revised date.

Any charges for freight, unloading, installation or travel are listed separately on your quotation. There are no hidden extras: if something wasn’t on the quote and we didn’t agree it with you in writing, you don’t pay for it.

Before we arrive, please make sure:

• the floor is finished, level and strong enough for the equipment (we share machine weights in advance);
• doors, lifts, stairs and corridors are wide enough for the largest item, or tell us early so we can plan;
• power points are in place for treadmills and other powered cardio, as shown in the layout;
• someone is on site to receive the delivery and sign for it.

If the site isn’t ready on the agreed date, we’ll rebook. Extra storage, handling or travel caused by the delay may be charged, and we’ll tell you the cost first.

Our own technicians unpack, assemble, level and test every machine, remove the packaging they create, and show your staff how to adjust and look after the equipment. Installation is complete when you sign the handover sheet.

Check the delivery before signing and note any visible damage on the delivery note. Let us know within 48 hours with photos, and we will repair or replace the damaged part or machine at no cost to you. Hidden damage found during installation is handled the same way.

Your quotation states who handles shipping, insurance, import duties and customs at the destination. We can recommend clearing agents and, where agreed, send our team or a certified partner to install.