Warranty, Returns & Refunds

Every machine comes with a manufacturer’s warranty against defects in materials and workmanship. The period for each part (for example frame, moving parts, electronics and upholstery) is stated on your quotation and invoice, and starts on the date of installation.

The warranty does not cover:

• normal wear such as upholstery, grips, belts and cables worn through use;
• damage from misuse, accidents, moving the equipment, water, power surges or poor maintenance;
• repairs or changes made by anyone other than us or our authorised technicians;
• equipment used outside the manufacturer’s guidelines.

Email hello@bzfitness.com or WhatsApp +91 70344 55888 with your invoice number, the machine, and a short description and photo or video of the issue. We’ll respond within one working day and arrange a remote fix, a part, or a technician visit. Parts and labour for covered faults are free during the warranty period.

• Before we place your order with the manufacturer: cancel at any time for a full refund of your advance.
• After we have placed the order: equipment is often built or shipped specially, so we may keep the costs we have already paid (such as factory deposits or freight). We will show you these costs in writing and refund the rest.
• Once equipment is delivered and installed, the order can’t be cancelled, but the warranty and the returns terms below still apply.

You can return a machine for a replacement or refund if:

• it arrives damaged and you tell us within 48 hours of delivery;
• it isn’t the model or specification you ordered; or
• it has a defect we can’t repair within a reasonable time.

Because of their size and the cost of shipping, we can’t accept returns simply because you changed your mind once the equipment is installed. We’re happy to talk through your plans before you order so you get the right machines.

Approved refunds are paid to the account you paid from, within 14 working days of us approving the refund (or of the equipment being collected, if it is being returned). We’ll confirm the amount and date in writing.